Terms & Conditions
Welcome to our online store. By accessing or using our website, you agree to comply with and be legally bound by these terms and conditions. These terms govern your use of our services and your purchase of our products. Please read them carefully. If you do not agree, please refrain from using our platform.
We reserve the right to change, update, or modify any part of these terms without prior notice. Continued use of the website after changes implies acceptance of the updated terms.
You agree to provide accurate and current information when creating an account or placing an order, and you are responsible for maintaining the confidentiality of your account details.
Privacy Policy
Your privacy is important to us. We collect personal information such as your name, email, phone number, address, and payment information only to process orders and provide customer support.
We do not sell, rent, or share your data with third parties except where required to fulfill your order or by law. Your data is secured through encrypted connections.
Cancellation Policy
Orders can be canceled within 24 hours of purchase by contacting customer service. Cancellations after this may not be accepted if the order is processed or shipped.
Successful cancellations will be refunded via the original payment method within 7–14 working days.
Refunds Policy
Refunds are available for defective, damaged, or incorrect products. Contact us within 7 days of receipt with proof of issue.
Eksplorasi STEM Book License Key:
- Full refund if license key is unused.
- Partial refund if license key has been activated (subject to verification).
Products must be returned in original condition. Digital products and mishandled items are not eligible for refunds.
Shipping Policy
We ship within Malaysia. Orders are processed within 3 working days and delivered within 5–7 working days. Tracking will be provided via email.
Ensure your address is accurate. We are not liable for delays from incorrect addresses or courier issues.
Taxes
All prices include Malaysia’s SST unless stated otherwise. Tax invoices are available on request for registered businesses.
Payment
We accept Visa, MasterCard, FPX (online banking), and debit cards via SenangPay’s secure gateway. SSL encryption ensures safe transactions.
COD is not supported unless stated in a promotion.
Warranties
Physical products are covered for manufacturing defects for 14 days. This does not cover misuse or accidental damage.
Digital content is provided \”as is\” with no guarantee of performance. Submit warranty claims with proof of purchase and issue.
Offers & Coupons
We occasionally provide promotional offers and discount coupons through official campaigns or partner promotions. These offers may include percentage discounts, free shipping, or bundled packages. All offers are subject to terms, expiration dates, and limited availability.
Coupons must be applied at checkout before completing your order. Only one coupon code may be used per transaction. Offers are not valid for cash redemption and cannot be combined unless explicitly stated.
We reserve the right to modify or withdraw any promotion without prior notice.